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SUPPORT & FAQ
TECHNICAL REQUIREMENTS

Which installations or settings do I need to best use all of the functions in the online shop?

In order to display the comma online store correctly and benefit from its full range of features, we recommend that you use a current version of the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Opera
  • Chrome

We also recommend that you deactivate pop-up blockers and accept cookies in your browser settings, or else you may only be able to use certain features in our online shop to a limited extent.

Cookies enable us to recognise you when you visit our website and to recall the details of your shopping bag should you visit a different website in between times.

WHAT ARE COOKIES?

Cookies are alphanumeric identifiers, which we transmit to the hard drive of your computer via your Internet browser. They allow our systems to recognise your browser and provide you with services such as saving your shopping bag.

The help function in the menu bar of most Internet browsers explains how you can prevent your browser from accepting new cookies, how you can ensure that your browser informs you whenever you receive a new cookie and how to disable all the cookies you have received.

Furthermore, if you share a computer with others and the browser is configured to accept cookies, we recommend that you always log out completely once you have finished using the computer.

You can find further information about cookies in our Privacy Policy.

HOW CAN I ENABLE/DISABLE COOKIES?

Below you will find some tips on cookie settings for the most popular browsers. You can find more information in your software handbook or on your browser provider's website.

Internet Explorer for Windows:

  1. Click on the "Extras" function in the upper menu bar
  2. Select "Internet options" from the sub menu and then select "Data protection"
  3. Set the Internet settings to "Medium" and confirm this by clicking "OK"

If you only wish to permit cookies for a particular website, proceed as follows:

  1. Click on the "Extras" function in the upper menu bar
  2. Select "Internet options" from the sub menu and then select "Data protection"
  3. Leave the Internet settings as they are in the data protection menu and click the "Edit" button in the "Websites" section below
  4. 4. Enter www.comma-store.eu and select the option "Allow" To finish, confirm this by clicking "OK"

You can find further information about cookies in our Privacy Policy.

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