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Support & FAQ - Returns and exchanges

What can I do if I don't like the item I ordered, or if it doesn't fit?

You can return any item ordered from the comma online shop within 14 days of receipt by using the mailing label provided to the following address:

comma Online Store
Michael-Dechant-Str. 11
96260 Weismain

You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them.

We will re-credit the amount of your purchase to your credit card account immediately after the goods have been received and processed. You will not be reimbursed for shipping fees incurred when returning goods.

Please note that items must be returned in a condition appropriate for having been checked normally by customers - more or less the same as if you had tried them on in a store - and that items must still have the original tags on them. We reserve the right to refuse items returned in a worsened condition such that indicates additional usage, and to charge you accordingly.

If you would like to exchange an item, than you must complete a new order for the desired item. Unfortunately, a direct exchange or offsetting the price of one item against another is not possible.

Items bought in the comma online shop cannot be exchanged in or returned to brick and mortar retail stores. Likewise, items bought in brick and mortar retail stores cannot be exchanged in the comma online shop.

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