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Support & FAQ -
Data protection and security

Information on data protection in the comma online store

Your satisfaction is our top priority in the comma online store. We want you to feel safe and for this reason we view the protection of your privacy and, by extension, your personal information as one of our most important responsibilities. The data collected from you will only be used and saved for processing and completing your order. It may be necessary to transfer information to affiliated companies and/or service partners in the course of processing the order. Beyond those purposes listed above, we will use use your data for our own marketing purposes, particularly for advertising comma products, provided you expressly agree to it.

You can revoke your consent of your data to be processed, transferred or in any other way used for marketing purposes at any time by informing comma ( Once we receive your revocation, we will no longer use or process the data affected by this decision for marketing purposes and will stop sending advertising materials immediately. You can learn more in our privacy policy, which is found in the lower menu bar.

Information on data security in the comma online store

We protect your personal data with state of the art technology. We use SSL (Secure Socket Layer) to transfer information, which works with a 128 bit encoding to ensure that your personal data cannot be read by third parties. In addition, we prevent unauthorised third parties from gaining access to your data by saving everything to a computer that is not connected to the internet.

How do I choose a secure password?

The password must be at least 6 characters long. It should not contain any personal information that you provided during registration or parts thereof (i.e. not your first or surname, not your date of birth or parts of your telephone number or e-mail address, etc.). Your login and password should never be the same. The password must contain at least 1 special character ($ % / ( ) [ ]{ } = ? ! . , - _ * | + ~ #).