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Support & FAQ -
Shipping, delivery times and payment options


How much are the shipping costs?

Your order from will be shipped by DHL Worldwide. The delivery costs are €4.95.


How long will it take until my order arrives?

Depending on the country of destination, delivery time is approx. 4-10 working days. If you have decided to pay in advance, the period begins one day after completing the transaction (issuing a payment order to the bank).


Where does comma deliver to?

The comma online store delivers to the following countries: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden (deliveries are not made to "overseas territories" such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique, French Guiana, etc.). Please select the comma online store EU at the upper right of the page, next to the shopping basket/checkout area, to place an order in one of these countries. Deliveries to countries not included in the list above are currently not possible for logistical reasons.


What do I do if my package never arrives?

You will receive a dispatch confirmation as soon as your package leaves our warehouse. Delivery takes approx. 4-10 working days. During this time, you can check the status of your package with your tracking number at the following link. If your package does not arrive despite a confirmation of delivery, please enquire with your local service point first. It could be that your package was delivered to a neighbour, or that it was brought to one of the delivery partner's branch offices. If a local DHL representative is not able to tell you where your shipment is, please contact our service team. We will help you try to locate it. You can reach us at any time via e-mail at We are available to take your calls Monday to Friday from 8.00 am to 8:00 pm and Saturday from 8:00 am to 6:00 pm (CET) on +49 9572 91 60 59.


How can I pay?

Payment via PayPal

When you select PayPal as your payment method at the checkout and click "next", you will be automatically redirected to your PayPal account. PayPal enables you to pay simply by entering your e-mail address and password. Your PayPal account will be charged with the corresponding amount and you will receive a confirmation of payment via e-mail.


Payment via Advance Payment

When you select advance payment as your payment method, the items you ordered will only be shipped after receipt of the invoice amount. Once your order is complete, you will receive an e-mail with all of the information necessary to make a bank transfer. Your desired items will be reserved for you until we receive your payment. However, we would ask you to bear in mind that this reservation can only be upheld for a maximum of eight days.
If you have decided to pay in advance, the period begins one day after completing the transaction (issuing a payment order to the bank).


Payment by credit card

We accept current Visa and MasterCard credit cards. Furthermore, we guarantee that your highly sensitive information is completely secure against access by a third party, as we use the latest technology to protect this information and send all data entered encrypted via a 128 bit SSL connection. The amount of the invoice will be booked to your credit card when you submit your order. Your credit card will only be charged once the order has been handed over to the delivery partner. If you wish to return an item, we will re-credit the amount to your credit card account immediately after the goods have been received and processed. You will not be reimbursed for any shipping fees incurred when returning goods. This includes express delivery fees.

Is there a minimum order value?


In the comma online store there is no minimum order value.


Are the products I select always going to be available?

Normally only items that are actually available will be displayed in our online shop. Although our data bank is updated frequently, exceptions can occur where an article has already sold out when you go to place your order.

We will, however, check the availability of the products you select automatically before completing the ordering process and if in the meantime an item has become unavailable, a notification will appear on your screen instantly.

Unfortunately, in cases where several people order the same item simultaneously and only one item is available, we can only inform you whether or not we can deliver the desired item after your order has been processed. We will tell you as soon as possible if we cannot fill an order because an item is out of stock.


Is it possible that out-of-stock products will become available again later?

Yes, it is always possible that a particular size and/or colour of an item that was out of stock will become available again later. Therefore, it pays to stop by the comma online store at regular intervals to check whether the item you wanted is available.


Can comma provide information regarding when individual items will be available again?

No, unfortunately it is not possible for us to provide specific information on whether or not an item will be available again at a later date.

Why do I have to give my phone number and date of birth when I place an order?

Our goal is to provide you with the best service possible. Above all, this means the quick and easy processing of your order. We will only use your telephone number to clear up any questions that may come up regarding your order as quickly and simply as possible. We will not call you for any other reason. We need your date of birth to ensure that we can clearly differentiate you from other customers who may have the same name. In addition, you must be 18 to place an order in the comma online store.